1. Why should I use outsourced support?
   It is one of the most popular questions and here are some undoubtedly facts why outsourcing is the best way for solving server issues:
   • Service in accordance with individual regulations
     Individual handling is the best foundation for your current and future business. You can afford yourself any complex tricks to your server with our managed support. We have an individual attitude for each of our client according to personal wishes and preferences. Such kind of service distribution helps our clients to be always in touch of everything that happens with their server, site....etc. Also, individual handling helps to prevent any kind of possible failures, data loss and many others troubles which, you know, always appear suddenly.
   • Consulting services
     It is known that the cause of many problems is the so-called "human factor". Therefore, in order to make your servers more secure and stable, we not only deal with issues related to your server, site or network, we also provide consultations to make you more informed in your server status and what is happening on it, so you could understand all the details of administration process.
   • Reduction in financial expenses
     Purchasing managed support you'll save your money, because, having our team in charge, you will be free from maintaining of staff members, specialists for each type of issues.
   • Professional approach
     As practice shows, in some cases the presence of a system administrator is not a guarantee of emergency aid and effectiveness. Not everyone can handle difficult administration issues and in such case, one or two system administrators won't save your company from data and money loss. In case of outsourcing you'll get not one or two professionals, you'll get a whole team of high class specialist ready to work for you 24 hours a day and 7 days a week. It looks simple; the outsourced managed support is the best way to solve all of your server, web and other issues.
     So, if you're tired of fighting with problems caused by server attacks, hackers, software misconfiguration and other non-standard issues, if you want your business not to lose but earn money you need to chose our managed support and we'll serve all your needs and will help you raise your business even more high.
2. Where are you guys from?
   Our office is placed in Chernihiv, Ukraine. More details and map on "Contacts" page of this website.
3. Is this some kind of Start-up Company?
   It is definitely not. Soft-Industry is a cutting edge, self-reliant Ukrainian company, which provides a wide range of top quality IT services since December 2000. You may read more about Soft-Industry Ltd at soft-industry.com website.
4. But your support service is seems to be something new, right?
   Indeed, support service is new, but our support team was involved in all projects, that were successfully implemented. Read more about our team in "About us" section of this web site.
5. What if I have 20 servers, how do I manage all these with you?
   Incredibly user friendly interface will allow you to setup as many servers as you need. Access your account and click on the «servers» tab.
6. What hours is support available?
   We're staffed 24x7x365, so no matter when you're in jam, there will always be a friendly support team ready to assist you.
7. How does the 30-day money back guarantee work?
   If you find our performance poor or having to wait for your answers too much time, you may cancel your service within the first 30 days, and we will return all funds back. You’ll have to contact our sales team via ticketing system for this purpose.
8. I’m not really sure about which services to use; can you, guys, help me to choose?
   Sure, there is a link to a live chat system on each page header (upper right corner), so you’ll be able to have a live conversation with one of our representatives. Click there to start a conversation.
9. In case with monitoring service, can I receive alerts about my servers?
   Not at this stage. All monitoring alerts are sent to all our tech staff internally. All you need to do is to let our staff know about needed actions on any monitoring alerts.
10. I want to check your "Terms of use" once more. How do I do that?
    You may find our "Terms of use" here

This list will be extended with new questions as soon as they appear.