Using the services of Support.soft-industry.com you agree with the rules, that are noted below. If you disagree with these rules, please, don't use Support.soft-industry.com. You confirm that you use Support.soft-industry.com just in legal and worthy aims, which are no way contradict ethical norms. You take all responsibility for the consequences and results of your use of Support.soft-industry.com. You agree not to use the mass direct mails without any agreement from SPAM. The frequent use of non-existent return addresses, mail-bombing, SPAM to forums, guest-books, other on-line communities.

If it's necessary, you agree to give us detailed information and admission to your systems and services, in order we could provide service for you and your clients.

The Soft-Industry Ltd company, owns and rules this web-site and has a right to change or stop any aspect of the web-site or the service, including the content, the package and prices; all active packages wouldn't canceled or changed and will fully served, right up to the expiration date of such packages.

The company irresponsible for any server problems on the datacentre sides, and for the idle time or some kind of breaks or the idleness of servers because of problems on datacentre's side.

The company has a right to stop or cancel the rendering of services in case of nonobservance of these rules be user.

Accepting the conditions of this agreement you confirm the fact that: you reached the age of 18,
you read and understood the content of this agreement, and you agree to comply with all conditions and rules of this agreement.

The sequence of orders cancellation

If you found out the fact of nonobservances of the rules of service granting by the company, you have the right to cancel the order and to receive the spent means(look the section «An order of return of means»).

The cancellation of the service order means an inquiry sending, with the request for services cancellation, using our ticket system, in the co-ordination of works department (General).

The message sent through the on-line chart or any other method of fast dialogue (Instant messengers) aren't accepted and won't be considered.

The cancellation of the order doesn't involve additional payments.

The order of repayment

The company doesn't give and doesn't offer the repayment. The user has a right on repayment of spent means for given by company services minus the commissions of payment systems, just in the case of nonobservance of the service granting rules by the company.

The repayment can takes from 24 hours to a week.

The way of payment.

The month of the service granting payment period is a period in 30 calendar days.
All packages are bought due to the system of prepayment. The creation of personal account is absolutely free; You pay just for packages. The payment for adjustment (Setup fee) automatically added in the account every time while doing the order of new service for every new server or in the case of the ending of the previously bought service's expiration date, and if the service didn't prolong in five days after its ending. Every package has its own payment for adjustment (Setup fee), it's fully described on the page of every service from the catalogue of this site.

The prolongation of the dedicated server's lease and the payment of the bill for the next leasing months, should be done 7 days before the ending of the dedicated server's leasing time.

On the assumption of the required sum's presence the payment of a bill for prolongation of the hosting service could occur automatically from the client's balance in system.

All packages activate just after the confirmation of the payment from UPC (Ukrainian Process Center), by the payment with the help of credit card VISA and Master card; from the payment system Private24- by the payment with the help of an account Private24, and also by getting of confirmation of payment, made by our managers — by payment with the help of Web-money, and also, with the help of writing off from the user's balance. The company never saves and uses the numbers of credit cards. All operations with credit cards are made by UPC (Ukrainian Process Center) and by the system of electronic payments Private24. If your credit card wasn't accepted by UPC or Private24, you will have to reissue your order and choose any other suitable method of payment.

Internet-shop, being a participant of electronic system «Web Money Transfer», confirms an agreement with «The agreement about transfer of remainders by numerical title signs» and with all its published applications.

Below there is an extract from «The agreement about transfer of remainders by numerical title signs» of the WEBMONEY TRANSFER system.

(Application 3)

NOTIFICATION ABOUT THE RISKS

"The offered goods and services are provided not by the order of the user or an enterprise, who use the Web Money Transfer system. We are an independent business, that provides services, and we make the decision about the prices and prepositions independently. The enterprises, which use the Web Money Transfer system, don't get the commission compensations or other compensations for the participation in the service providing and are not reliable for our deeds. The evaluation, made by the Web Money Transfer, just confirms our information for connections and identifies the personality. It occurs by our wish and doesn't mean that we are connected with the operator system's selling."

All prices on this site are mention in national currency- Ukrainian grivna and in the USA's currency- dollar USA.

Cooperate payments

Every user of the site Support.soft-industry.com can participate in the cooperate program. The cooperate program consists of three levels and works by the scheme: 5%, 1%, 1% . The cooperate program applies just to the server support services, but not to the cost of server's lease.

The payment of the means, got by the conditions of the cooperate system, will make by the automatically transfer on the user's balance.

The packages and the answer time

All packages are described in detail on the page “catalogue”, and also every package has notes about the guaranteed answer time. The page “Catalogue” of this web-site is an inalienable part of these rules.

Confidentiality

By registering on our site a user allows the administration of the Support.soft-industry.com website to collect and process his personal data. Thereby confirming that a user is familiarized with rights arising in connection with a processing of his personal data and purposes of such data processing and usage. Here you may get familiarized with the Law №2297-VI «About protection of personal data» (“Section 8. The rights of personal data subject”).

Each of the parties will save the confidential information of the other party in a strict confidence and would never spread any confidential information about the third party without written agreement. Nobody will use the confidential information of the others for any means, but for realization of its duties and implementation of its rights according to these rules.

Neither of the parties would spread the confidential information about others to any of their agents or workers, who don't participate in the implementation of their own duties or implementation of their rights, which are provided by these rules, and each of the parties will inform their workers, who have an access to any confidential information about the other party; will inform them about the limitation on the spreading and using of any information from the Rules.

In spite of the aforesaid, each of the parties could disclose the confidential information about the other party, if it's sure that any of the applicable laws or rules provides for the necessity to disclose the information, on the assumption of granting of advance notification to the second party before 5 banking days, using all Company's contacts. In the case of the end or date expiration of these rules, each of the parties must return or obliterate all confidential information and and its copies, got from the other party.

Each of the parties could use the no-material information or the results of the work with the confidential information without the necessity to inform the other party about it (with the exception of the confidential information). Nothing in this point could forbid or limit our right to provide the same or similar services due to this contract, concluded with the other parties. You admit and agree with the fact that the limitations, which are connected with the confidential information, are not used in common knowledge, skills and experience of our company.